ISO (the International Organization for Standardization) and IEC (the International Electro technical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.
Scope
Normative references
Terms and definitions
Service management system general requirements
Service delivery processes
Relationship processes
Resolution processes
Control processes
KVQA assessment can understands all these issues and can perform the necessary assessment /Improvement to help you achieve ISO 20000-1:2011 Certification
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